Terms of Service

Effective Date: January 1, 2026

These Terms of Service (“Terms”) govern your use of the website, services, events, programs, and communications offered by Dr. Susan Coaching (“we,” “our,” or “us”). By accessing our website, registering for an event, scheduling a meeting, joining our email list, or purchasing services, you agree to these Terms.

If you do not agree with these Terms, please do not use our services.

1. Services Provided

Dr. Susan Coaching provides coaching, educational content, workshops, webinars, group programs, and related services for parents, teens, and young adults. These services are intended for educational and coaching purposes only.

Our services are not therapy, not medical or mental health treatment, and not a substitute for professional medical, psychological, legal, or financial advice.

2. Coaching Disclaimer

Coaching is a collaborative, goal-focused process designed to support growth, skill-building, and insight. Results vary by individual, and no specific outcomes are guaranteed.

You acknowledge that:

  • You are responsible for your own decisions, actions, and results

  • Participation in coaching does not create a therapist-client relationship

  • Dr. Susan Coaching is not responsible for decisions you make based on coaching, workshops, or educational content

3. Eligibility

By using our services, you confirm that:

  • You are at least 18 years old, or

  • You are a parent or legal guardian providing consent for a minor to participate

Parents remain responsible for their child’s participation and application of information provided.

4. Registration and Communication

When you register for an event, meeting, or service, you agree to provide accurate and current information. By registering, you consent to receive communications related to:

  • Appointments or events you signed up for

  • Reminders, confirmations, and follow-up messages

  • Information about future offerings from Dr. Susan Coaching

You may opt out of marketing communications at any time.

5. Payments and Refunds

Payments

All payments for services, events, or programs are processed securely through PayPal. Dr. Susan Coaching does not store or process your payment details directly.

Refunds

Refund policies vary by offering and will be clearly stated at the time of registration or purchase. Unless otherwise stated:

  • Digital products, workshops, and live events are non-refundable once accessed or attended

  • Missed sessions are not eligible for refunds

  • Transfers or credits may be offered at our discretion

Please review event or program details carefully before purchasing.

6. Intellectual Property

All content provided by Dr. Susan Coaching—including materials, presentations, worksheets, videos, recordings, emails, and website content—is the intellectual property of Dr. Susan Coaching.

You may not:

  • Copy, reproduce, distribute, or sell content without written permission

  • Share paid materials with non-participants

  • Record sessions unless explicitly authorized

You may use materials only for personal, non-commercial purposes.

7. Confidentiality

We respect your privacy and treat shared information with care. However, confidentiality may be limited in group settings, workshops, or online discussions. By participating, you acknowledge that:

  • Other participants may hear or see shared information

  • We cannot guarantee the behavior of other participants

Please share thoughtfully in group environments.

8. Limitation of Liability

To the fullest extent permitted by law, Dr. Susan Coaching shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of our services, website, or content.

You agree to hold Dr. Susan Coaching harmless from claims arising from your participation, decisions, or actions taken as a result of coaching or educational services.

9. Website Use

You agree not to:

  • Use the website or services for unlawful purposes

  • Attempt to disrupt or interfere with website functionality

  • Access content or systems without authorization

We reserve the right to restrict access or remove users who violate these Terms.

10. Third-Party Tools and Links

Our website and services may include links to third-party platforms (such as PayPal, scheduling tools, or email services). We are not responsible for the content, policies, or practices of third-party websites.

11. Termination

We reserve the right to refuse or terminate services at our discretion if these Terms are violated or if behavior is disruptive, inappropriate, or harmful to others.